Support
Grandpa's Workshop
We are happy to help with Grandpa's Workshop or any other Fairlady Media app. A parent or guardian can contact us at support@fairladymedia.com.
Before contacting us
- Install the latest app update available from the App Store.
- Close and reopen the app.
- Restart the iPhone or iPad using Apple's normal restart steps.
- Confirm that the device is not muted and that its volume is audible if the problem involves narration, music, or video.
What to include
Please tell us the app name and version, the iPhone or iPad model, the iOS or iPadOS version, the activity where the problem occurred, the steps that reproduce it, and what you expected to happen. A screenshot is helpful when it does not contain personal information. For a TestFlight build, please also include the build number.
Privacy
Grandpa's Workshop does not collect app-usage data. Information included in a support email is handled as described in our Privacy Policy.